Comments:
Comments:
We needed a very fast turnaround for a relatively small order for a very small office. Anastasia and her team were quick to respond, very detail oriented, and have provided excellent service and communication throughout the entire process.
Comments:
Even though the installation was not done directly by Cubicles.com, I wanted to comment. There could be better communication with them or perhaps better managing of the install. Overall, I enjoyed working with the Cubicles.com team. They worked through the many changes we had and worked hard to fit our budget.
Our Response:
First of all - we enjoyed working with you too!
There were definitely a few hiccups with this installation process, we agree. While we always try to prepare ourselves ahead of time and prevent any potential headaches on Delivery-Day, sometimes there are surprises. We do hope that our extra efforts to adapt to the situation met with your approval - we don't consider any project complete until we've made the customer as happy as possible.
Comments:
Took way too long to get the final price/design. This was essentially a pick up from a previous order and it took several weeks before we could place the order.
Our Response:
We apologize for any delays, and are so sorry to have left you underwhelmed!
Springtime is often our busiest time of year with new orders. While we always strive to be as quick and efficient as possible, sometimes a valued customer ends up waiting longer than they should, and we are making some staffing adjustments to be able to better accommodate you in the future.
Comments:
The newly installed cubicles look excellent in our office space. We\'re very pleased with the new, chic look and complete customizability of the cubicles. Everyone in the office is pleased, which can be difficult to achieve with a large group. I would recommend their services to anyone. Tohima was an excellent help and provided exemplary services throughout the design process.
My experience with cubicles.com was entirely satisfying - from the initial meeting to installation, service was impeccable and flexible. Custom shelving for my office café had a quick turnaround time and installation was not intrusive, in any way. I will definitely reach back out to the sales representative in the future, if needed.